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PRICING & REFUNDS/CANCELLATIONS

[/vc_column_text][vc_separator border_width=”3″ el_width=”30″][vc_column_text]How is the Price determined for my reservation?

Eltravo reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. Eltravo further reserves the right to alter any and all fees from time to time, without notice.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case, there is a short charging by Eltravo for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

Any increase in the price charged by Company on account of change in rate of taxes or imposition of new taxes by Government shall have to be borne by customer.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. Eltravo is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

Cancellation

We accept pre booking amount and full payment. In case of pre booking it is a non refundable amount and in case of full payment please refer to the cancellation charges below

Before 15 Days:    10% of package charge

Before 72 Hours:  30% of package charge

On travel date:      70% of package charge

During services:    100% of package charge

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@eltravo.com

Settlement Timeline

The refund will be credited back within 7-10 working day to the original mode of payment method that was used.

Pricing Errors

We work hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. If an item’s price is higher than the price displayed, we will cancel your order of that item and notify you of the cancellation.

Right to cancellation by Eltravo in case of invalid information from user

The User expressly undertakes to provide to Eltravo only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from Eltravo.

In case Eltravo discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, Eltravo in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, Eltravo shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.

The User unequivocally indemnifies Eltravo of any such claim or liability and shall not hold Eltravo responsible for any loss or damage arising out of measures taken by Eltravo for safeguarding its own interest and that of its genuine customers. This would also include Eltravo denying/cancelling any bookings on account of suspected fraud transactions.

Force Majeure Circumstances

The user agrees that there can be exceptional circumstances where the service operators may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If Eltravo is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that Eltravo being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.

The User agrees that in situations due to any technical or other failure in Eltravo, services committed earlier may not be provided or may involve substantial modification. In such cases, Eltravo shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of Eltravo against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.

Eltravo shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.

Without prejudice to whatever is stated above, the maximum liability on part of Eltravo arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by Eltravo for its services.

 

In no event shall Eltravo and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Eltravo website(s) or any other channel. Neither shall Eltravo be responsible for the delay or inability to use the Eltravo websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Eltravo website(s), or otherwise arising out of the use of the Eltravo website(s), whether based on contract, tort, negligence, strict liability or otherwise.

Eltravo is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.

 

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